Shipping & Returns

Last updated: 20 September 2026

Shipping

Free tracked shipping on every order, to 12 countries. Ships in 1–2 business days, and you’ll get a tracking link by email the moment your cap leaves our warehouse.

International orders may be charged import duties or taxes by your country’s customs authority on arrival — these aren’t included in your order total and are your responsibility to pay.

If your order hasn’t arrived within 10 business days of the estimate on your tracking page, or tracking shows it as lost, email us at hello@theracap.store with your order number and we’ll locate it or send a replacement.

The 180-day money-back guarantee

Hair changes slowly, so we give you time to actually find out if it’s working. If you’re not happy with Theracap for any reason within 180 days of delivery:

1. Email hello@theracap.store with your order number and we’ll send return instructions.
2. Send the cap back to the address we give you.
3. Once it arrives, we refund the full purchase price to your original payment method — no restocking fee.

You cover the cost of return shipping for a guarantee return. Refunds typically show up within 5–10 business days of us receiving the cap, depending on your bank.

This guarantee is in addition to, and doesn’t reduce, your statutory right of withdrawal — 14 days under Norwegian law (angrerettloven), or the equivalent cooling-off period under the law of the country you live in, if longer.

The 2-year warranty

Theracap is covered against manufacturing defects for 2 years from delivery. If it stops working under normal use within that time, email us with your order number and a short description (and a photo or video, if the issue is visible) and we’ll repair or replace it at no cost to you.

The warranty doesn’t cover water damage, physical damage from drops or misuse, unauthorised repairs, or normal wear and tear like fading fabric. It doesn’t affect your statutory right to complain about a defect (reklamasjonsrett) under the Norwegian Consumer Purchases Act — a minimum of 2 years, and up to 5 years for goods meant to last substantially longer — or the equivalent minimum guarantee under the law of your own country, if longer.

Damaged, wrong, or missing item

Email us within 14 days of delivery with a photo and we’ll send a replacement or refund at no cost to you — no need to return the item first unless we ask.

Order changes and cancellations

Email us as soon as possible if you need to change or cancel an order. We can usually amend or cancel it for free before it ships; once it has shipped, our standard guarantee applies instead.

See also our Health & Safety Information and Terms of Service.